Welcome to Municipal Services Bureau (MSB)

Founded in 1991, Municipal Services Bureau offers outsourced collections, payment processing and call center services to governmental entities nationwide. Headquartered in Austin, Texas, MSB empowers talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of its clients.  MSB currently works with more than 600 clients in 39 states and is licensed to collect throughout the United States.

MSB distinguishes itself based on its brand: Experience, Execution and Ethics.  The Company has achieved the Professional Practices Management System™ (PPMS™) certification from the Association of Credit and Collections Professionals (ACA International).  Additionally, the Company is now a SSAE 16 SOC 1 (Type II) compliant service organization, is PCI Compliant, and maintains an A+ rating with the Better Business Bureau. MSB is also a sustaining member of the National Association for Court Management (NACM).